FAQ's
How does the virtual design process work?
Clients may begin with an optional complimentary discovery call to ask questions and ensure the selected package is the right fit. Following booking, you’ll receive a detailed questionnaire, client agreement and payment details. Once completed, your design package will be developed based on the measurements, photographs, and inspiration you provide. Final deliverables are provided digitally via email.
What information do I need to provide?
Clients must submit accurate room measurements, ceiling height, and clear photographs of the space. Multiple angles are strongly recommended to ensure the most effective design outcome.
Do you provide construction drawings or technical plans?
No, all services are conceptual in nature. Construction documentation, elevations, and technical drawings are not provided.
Can you help with kitchens and bathrooms?
Absolutely! Layouts, selections, and visuals for kitchens, bathrooms, and laundry rooms are provided for conceptual purposes only. These spaces involve complex elements such as cabinetry, plumbing, electrical, and HVAC systems that require contractor evaluation.
Can you work with furniture or décor I already own?
Of course! Existing furnishings may absolutely be incorporated into your design. Please provide photographs and dimensions where applicable.
Do I have to purchase the items you recommend?
No, all selections and recommendations are provided for design guidance and inspiration. Purchasing decisions are entirely at the client’s discretion.
What is your refund policy?
Due to the time-intensive nature of design work, refunds are not available once the design process has begun.
How long is the turnaround time?
Turnaround times vary depending on package selection and project volume. Estimated timelines are provided following questionnaire submission.
Do you offer services outside of Canada?
No, we are currently available to clients within Canada only.